Frequently Asked Questions

Q.Will the Ninja Tracker work as soon as I remove it from the box?
A.

We highly recommend that you fully charge your Ninja Tracker before using for the first time. When fully charged the power/charger green light will flash slowly. When turning the device on for the first time, you must switch it on either outside or next to a window. This is so that the device can establish its connection with the GPS. Then visit ninjatracking.co.uk and click on Control Panel tab, then the ‘Access My Control Panel’ button, or goto ninjatracking.globalalerting.com. Enter your username and password when prompted. You will now be taken directly to your Control Panel where you can live track and control your device.

Q.Do I have to call Ninja Tracking Systems customer service to activate my device?
A.

No, the Ninja Tracking Systems solution allows you complete freedom. Your device has already been activated you will just have to login into your account.

Q.How long do the SMS and positions last?
A.

The rate at which your positions and SMS credits are used, depends on which settings you have your device operating at. Your default setting is ‘send a position every 2 minutes’. You can change the interval at which your device reports in the Control Panel. If you change it to ‘report every 10 seconds’ your credit will not last as long. However if you change your setting to ‘report every 60 minutes’ your positions will last much longer. Regardless of the report rate you choose, the device will report once every 4 hours when it is turned on but in the non moving sleep mode.

Q.What happens when my SMS and positions credits have finished?
A.

Simply press the Top Up button on your control panel or go to ninja-tracking-systems.co.uk to pay for and more SMS and positions credits.

Q.How do I add credit if we are situated outside of the UK?
A.

The Top Up button on your control panel and ninja-tracking-systems.co.uk allows you to pay for and add more SMS and positions credits to your device regardless of which country you are in.

Q.Can I use the software to track my Ninja Tracker on more than one computer?
A.

Yes you can there are no restrictions.

Q.Can I track more than one device in my Control Panel?
A.

Yes, you can view as many devices as you like in your control panel.

Q.Does the Ninja Tracking device have a warranty and if I have a problem what is the procedure?
A.

The Ninja tracker has a 12 month warranty from the date of purchase. If you do have a problem then you must contact customer services. If we cannot fix the problem and the warranty is valid, then we will dispatch a new unit to you.

Q.What is the panic button, and how do I enable it?
A.

To activate the Panic Alarm, press (and hold for 4 seconds) the button located on the front of the device above the LED panel. If you have added your mobile phone number into the control panel The Device will instantly inform you of its location via SMS to your mobile phone. If you have not entered your phone number you will not get the SMS alert but will see The Control Panel give the same visual and audible alert, and show the device’s exact location next time you log in.

Q.How long does the battery last on the Ninja Tracking System?
A.

The Ninja Tracking device contains a rechargeable Lithium battery allowing you to track for up to 14 days. The endurance of the battery depends on which interval you set your device to send its data. The more data your device is sending, the quicker the battery will deplete.

Q.How do I know when to charge my battery?
A.

If your device will not turn on it please charge it for a while and try again. Please only use the supplied charger as other chargers or adaptors will damage your Device. You can view battery strength at all times on the panel. When your device sends an SMS you will have a report of the current battery power too.

Q.Is the Ninja Tracker waterproof?
A.

The Ninja Tracking device is water resistant to standard IPX6.

Q.Will my Ninja Tracker work on holiday?
A.

The Ninja Tracker will work 24/7 in most countries around the world, please consult our customer services for more information.

Q.Can I track my Ninja Tracker indoors?
A.

The device has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof obtaining a valid GPS position will be difficult. However, the Ninja Tracker has a very sensitive GPS receiver which allows the device to obtain a fix very quickly. The Ninja Tracker performs to a very high standard and it will give you fresh GPS positions in most buildings.

Q.Do I require a special mobile phone to be alerted by my Ninja Tracker?
A.

If your mobile phone has SMS text functionality and is in signal range of the phone GSM network this instantly eanbles your phone to receive the full address details on where your device is. The SMS you receive will also indicate the time of the GPS position and the battery life. Most smart phones that can access the internet will be able to use the live link sent in the SMS to see the mobile version of the panel.

Q.How long is the warranty?
A.

The Ninja Tracking device has a 12 month warranty from the date of purchase. Please ensure you read the Product Information Guide included within your Ninja Tracking System box.

Q.Is the Customer call centre open 24 hrs?
A.

Our UK customer call center is open from 08.00 until 17:00 UK time from Monday to Friday.

Q.Will my tracker work anywhere?
A.

The tracker will work in areas where a GPRS mobile phone signal is avaialble. Signal strength also depends on immediate surroundings and where the device is placed. The device will use more battery if it is placed in an area where it will regularly have to work harder to attain a network signal, eg inside a shipping container. This also means that areas with very weak signal may not allow the device to function normally in such surroundings.

Functionality of the tracker will also be affected if the phone signal suppliers have any geographical outages. These outages would also effect normal mobile phone on the network in question and are beyond our control.

Q.Will your mobile app work on my mobile phone?
A.

The ‘mobile’ Ninja Tracking site has been designed to work on most popular smart phones with an internet connection (BlackBerry, iPhone, HTC etc ), although we cannot guarantee it will work on every phone. The mobile version may not work or br fully functional on older handsets or those with small/non touch sensitive screens.